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FAQ/Contact

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If you have a question regarding your order please try to find the answer to it in this FAQ, since most order related questions are answered below:


SHIPPING COSTS


There's free worldwide shipping!

Free shipping to the US will be sent with ePacket, with the exception of socks (still free but sent with China Post Small Packet Plus which can't be tracked outside of China.)

Free shipping to Canada, Australia, and Germany will be sent with China Post Air Mail (which can't be tracked outside of China), for $2.50 you can have your package sent with ePacket, which will arrive faster (usually 2-3 weeks) and be fully tracked. 

Free shipping that's fully tracked with China Post Air Mail to all other countries~

 


TRACKING SAYS YOUR PACKAGE HAS BEEN "DELIVERED" BUT YOU HAVEN'T RECEIVED IT
 

Please try to call USPS (1-800-275-8777), but I understand that can be difficult so if you need help please contact me~ It takes a really long time to call USPS, so it really helps me out if you take initiative.

I find that the best way to reach a real person is once you get to the menu options choose redelivery, it'll ask if you have a redelivery request just say no, then choose the option that asks for a tracking number. When you talk to a representative, they should open up a case for it and give you a case number that starts with CA.

 


MY PACKAGE HASN'T ARRIVED YET!

 
If you live in the UNITED STATES and your package says "Origin Post is Preparing Shipment", that's normal. Sometimes packages can get stuck, or delayed (especially if you order around Nov. 25, since it's peak season) and unfortunately there's not much I can do about it :(. You can input your tracking number into 17track.net, and if it says "In transit", then it still shows that it is in normal transit, even if it's been quite a while, it will more than likely be delivered. If it says, "Undeliverable", "Alert," or "Expired," then please contact me: torres_rubi@columbusstate.edu 

Also, if your package is already in the US and you think there's a problem with it (if it says "Undeliverable as Addressed" or "Delivery status not updated", or if it says "Delivered" and you haven't received it), it's best if you call USPS (1-800-ASK-USPS), but I understand that can be difficult so if you need help please contact me~ It takes a really long time to call USPS, so it helps me out if you take initiative. The best way to reach a real person and open up a case is to say you want redelivery of your item and then say the tracking number.

If you live in CANADA, and you didn't purchase a tracking number, packages can take 30-60 days to arrive (http://track-chinapost.com/China_Post_Arrival_Time_Stat.php), so please be patient! If you purchased a tracking number, your package should arrive just fine, I've never had any problems with ePacket delivery to Canada.

For all other countries (anyone not from the US, Australia, Germany, Canada), please input your tracking number into 17track.net, and if it says "In Transit" then it is in normal transit, even if it's been quite a while (more than 4-5 weeks), it will more than likely be delivered! If it says, "Undeliverable", "Alert," or "Expired," then please contact me: torres_rubi@columbusstate.edu

If you are ordering from **United Arab Emirates**, and it says your package is being "returned to sender," please contact me and I can refund you. A lot of packages sent to UAE, are returned for some reason I'm really not sure why the post offices are unable to deliver them.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

 
If you live in the UNITED STATES, items are fully tracked and sent with ePacket which usually arrives in 2-3 weeks. The only items sent to the US without tracking are socks which are sent with China post small packet plus and can take 3-4 weeks to arrive~

If you live in CANADA, GERMANY, or AUSTRALIA, most items are sent with China Post Air Mail, which usually arrives in 4-5 weeks and can't be tracked outside of China. If you want full tracking information and for your package to arrive faster, please pay the $2.50 shipping cost and your package will be sent with ePacket :)

For all other countries, most items will be sent with China Post Air Mail, you can check here for estimated arrival times:  http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

 


I ONLY RECEIVED PART OF MY ORDER
 

If you bought multiple items, you may receive your order in separate packages. Only other reason for not receiving an item from your order, is that it was out of stock. If you have any questions about this, I can quickly check for you~ please contact me torres_rubi@columbusstate.edu


WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?


Everything listed has real pictures of the items you should receive, but if you decide you don't like the item you received, you chose the wrong size, or ordered 2 of the same item, you can ship it to either the US return address or the Canada return address and I'll give you a full refund :) 

US return address: 2957 Waterhill Dr., Midland GA 31820 

Canada return address: 2156 Trumpeter Way, Edmonton Alberta T5S 0G4 

but please email me first at torres_rubi@columbusstate.edu telling me your issue before mailing it! Also, items should be unused and returned within 30 days of you receiving it.

If I sent you the wrong item, I'm really sorry for the mix up! In most cases (the only exception being you don't want me to), I will send you the correct item and will not ask you to return what you received.

If the item's defective, please send me images of it (torres_rubi@columbusstate.edu) and I will just refund you, you don't have to return it :)

If the item (including its measurements) does not match the description, I will probably ask you to please return the item, but I will pay the return shipping, please contact me at torres_rubi@columbusstate.edu


PROMOTERS/COLLABORATIONS

If you have a considerable following on any social media or are good at taking aesthetic pictures, then I can send you some items you like. Try to email me at torres_rubi@columbusstate.edu with as much info as possible if you are interested~